Careers

Virtual Medical Assistant

US medical doctors need trained healthcare professionals to perform essential back-office tasks. You will work closely with your client doctor, their patients, and on-site clinic staff. You need to have a high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service. A regular workday includes patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job. With the ongoing pandemic, work-from-home setups are allowed. You will receive full support from our IT Department and your assigned Account Supervisor.

Virtual Medical Assistant (Allied Health)

As a Virtual Medical Assistant (VMA), you support US-based doctors, nurses, or other healthcare professionals in their clinical practice. You provide various frontline patient services and/or back-office tasks while also providing administrative support to the client’s operations when needed.

You work closely with your client doctor, their patients, and their on-site clinic staff. A regular workday could include patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job, and you will receive full support from our IT Department and your assigned Account Supervisor.

Virtual Medical Assistant (USRN)

We are seeking a Virtual Medical Assistant with an active USRN license to provide exceptional support to our team of doctors. As a Virtual Medical Assistant, you will be responsible for patient communications, updating medical records, managing appointments, handling administrative tasks, and ensuring patient confidentiality.

Responsibilities:

• Communicate with patients via phone and email.
• Update medical and insurance information.
• Manage patient appointments and scheduling.
• Handle administrative tasks and documentation.
• Safeguard patient confidentiality.
• Assist with prescription refills and supply orders.
• Provide patient education and support.
• Complete required paperwork promptly.
• Maintain accurate task documentation.

Qualities:

• Good English communication skills (written and spoken)
• Proactive and adaptable, able to raise concerns to immediate supervisors
• Quick learner
• Tech-savvy
• Detail-oriented, with a keen eye for accuracy

Qualifications:

• Active US Registered Nurse (RN)
• Clinical experience with a focus on gastroenterology is preferred
• Familiarity with triaging processes
• Ability to work remotely and in a hybrid set-up, with a stable internet connection
• Willingness to work in a graveyard shift

Services Project Manager

Are you a natural problem-solver who thrives on creating meaningful connections? Do you love the challenge of keeping projects on track, even when things get tricky? As our Services Project Manager, you’ll be the glue that holds projects together, making sure our tailored solutions meet client needs while delivering an exceptional experience.

This isn’t just about checking boxes—it’s about being the go-to person clients and teams can count on. If you’re highly communicative, adaptable, resourceful, and driven to follow through no matter the hurdles, we want you on our team!

What You’ll Do:

• Drive Project Success: Develop and manage detailed project plans with clear goals, realistic timelines, and aligned resources. Keep projects on track, resolving roadblocks swiftly and effectively.
• Be the Client’s Point of Contact: Serve as the primary liaison for enterprise clients, ensuring their requirements are met and project goals are achieved. Focus on execution and delivery rather than client retention or upselling.
• Provide Clear Team Leadership: Guide project teams with clear instructions, foster collaboration, and ensure team members have the tools and direction needed to deliver results.
• Solve Problems Proactively: Anticipate risks, adapt plans as necessary, and secure the resources or expertise required to overcome obstacles.
• Deliver Tailored Solutions: Work with internal teams to implement client-specific solutions, ensuring high-quality results at every stage, from project kickoff to post-implementation support.

What You Bring:

• A bachelor’s degree in Business, Project Management, or a related field.
• 3-5 years of experience managing projects in a solutions-focused or client-service environment.
• Experience with project management tools and EMR systems is preferred, but a strong ability to learn quickly is just as important. A background in healthcare system operations is a plus, but if you’re new to it, we expect you to immerse yourself in the role and deepen your understanding of our services.

Medical Skills Assessor (Content Developer)

• Job Description:
  • Develop and deliver training activities and conduct medical assessments for both new hires and tenured VMAs.
  • Conduct engaging lab sessions to reinforce practical skills and knowledge.
  • Design and administer assessments to evaluate trainee proficiency.
  • Collaborate with the medical assessor to ensure accurate and up-to-date training materials.
  • Update training materials to align with Xillium VMA standards.
  • Provide constructive feedback and guidance to support trainee growth.
  • Monitor trainee progress and performance throughout their LRC journey.
  • Collaborate with teams and other departments to identify training needs and develop targeted solutions.
  • Administer medical lab sessions and assessments
  • Will serve as support in developing other priority medical courses or when several requests are made by other departments.

  Key Skills / Minimum Skills Expectations:

  Effective oral and written communication skills

  Content Development Skills

  Experienced in developing Course outlines

  Manage and utilize Authoring Tool in creating courses

  Meeting, Email Management & Scheduling

  Maintenance and Regular Updates on reports

  Assessing employee (new hire/tenured) competencies

Sales Associate

We’re looking for someone who’s outgoing, adaptable, and curious, with a passion for engaging with people from all walks of life. You should be a self-starter, eager to learn our sales process and committed to growing within the role. Flexibility is key, as you’ll need to be available to travel on short notice and adjust to the changing needs of the business. Strong communication skills are a must—you’ll be explaining ideas clearly and building genuine connections with others. Organizational skills are essential to juggle tasks, manage leads, and keep records up to date. While B2B experience is a plus, it’s not required—what matters most is your attitude and willingness to learn.

What You’ll Do

• Build and nurture relationships with clients, understanding their needs and how we can help.
• Guide clients through their sales journey, ensuring smooth and productive interactions.
• Travel across the US for in-person meetings and to represent our company.
• Collaborate with sales and marketing to drive growth and identify new opportunities.
• Stay informed about market trends and competitor offerings to bring fresh insights.
• Drive sales efforts to meet goals and implement proven strategies.

What to Expect as a Sales Associate

• KPI-driven success: You’ll have clear markers to track your progress, such as the number of client engagements, sales closed, and travel commitments met.
• A fast-paced environment: No two days will look the same. You’ll need to be flexible, adaptable, and ready to embrace change.
• Opportunities to shine: Your proactive approach, willingness to learn, and dedication to building relationships will set you apart and help you succeed.