Careers

Virtual Medical Assistant

US medical doctors need trained healthcare professionals to perform essential back-office tasks. You will work closely with your client doctor, their patients, and on-site clinic staff. You need to have a high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service. A regular workday includes patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job. With the ongoing pandemic, work-from-home setups are allowed. You will receive full support from our IT Department and your assigned Account Supervisor.

Virtual Medical Assistant – Associate

As a VMA Associate, you will support US-based doctors, nurses, and other healthcare professionals in their clinical practice. You will also provide various frontline patient services and/or back-office tasks while providing administrative support to the client’s operations when needed.

You will be working closely with your client doctor, their patients, and their on-site clinic staff. A regular workday could include patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job, and you will receive full support from our IT Department and your assigned Account Supervisor. Your other responsibilities may include but are not limited to:

• Ensure precise and confidential management of patient records.
• Assist in scheduling and confirming appointments, surgeries, and procedures with efficiency.
• Act as a key communicator between patients, their families, and medical staff, ensuring seamless coordination.
• Handle prescription orders, ensuring timely processing and delivery to patients.
• Provide essential administrative support, including managing correspondence, billing, and verifying insurance information.
• Facilitate telehealth sessions, enhancing communication between patients and healthcare providers.
• Stay current with medical terminology, healthcare practices, and industry standards to ensure top-notch service.

What You’ll Need to Succeed:

• Graduate of BS in Nursing or other Allied Health course (Registered or Underboard).
• Extensive experience in the BPO setting (healthcare account) and hospital/clinical setup is highly preferred.
• Proficient in English communication (both written and spoken).
• Willing and able to work fixed night shifts

What Makes You Awesome:

• Stellar English communication skills (both written and spoken).
• You’re proactive and confident in addressing issues, ensuring nothing slips through the cracks.
• Quick on your feet and love learning new things.
• Tech-savvy and comfortable navigating computers like a pro.
• Your eye for detail is sharp—nothing gets past you!

Virtual Medical Assistant (Allied Health)

As a Virtual Medical Assistant (VMA), you support US-based doctors, nurses, or other healthcare professionals in their clinical practice. You provide various frontline patient services and/or back-office tasks while also providing administrative support to the client’s operations when needed.

You work closely with your client doctor, their patients, and their on-site clinic staff. A regular workday could include patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job, and you will receive full support from our IT Department and your assigned Account Supervisor.

Virtual Medical Assistant (USRN)

We are seeking a Virtual Medical Assistant with an active USRN license to provide exceptional support to our team of doctors. As a Virtual Medical Assistant, you will be responsible for patient communications, updating medical records, managing appointments, handling administrative tasks, and ensuring patient confidentiality.

Responsibilities:

• Communicate with patients via phone and email.
• Update medical and insurance information.
• Manage patient appointments and scheduling.
• Handle administrative tasks and documentation.
• Safeguard patient confidentiality.
• Assist with prescription refills and supply orders.
• Provide patient education and support.
• Complete required paperwork promptly.
• Maintain accurate task documentation.

Qualities:

• Good English communication skills (written and spoken)
• Proactive and adaptable, able to raise concerns to immediate supervisors
• Quick learner
• Tech-savvy
• Detail-oriented, with a keen eye for accuracy

Qualifications:

• Active US Registered Nurse (RN)
• Clinical experience with a focus on gastroenterology is preferred
• Familiarity with triaging processes
• Ability to work remotely and in a hybrid set-up, with a stable internet connection
• Willingness to work in a graveyard shift

Sales Associate