Careers

Virtual Medical Assistant

US medical doctors need trained healthcare professionals to perform essential back-office tasks. You will work closely with your client doctor, their patients, and on-site clinic staff. You need to have a high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service. A regular workday includes patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job. With the ongoing pandemic, work-from-home setups are allowed. You will receive full support from our IT Department and your assigned Account Supervisor.

Virtual Medical Assistant – Associate

As a VMA Associate, you will support US-based doctors, nurses, and other healthcare professionals in their clinical practice. You will also provide various frontline patient services and/or back-office tasks while providing administrative support to the client’s operations when needed.

You will be working closely with your client doctor, their patients, and their on-site clinic staff. A regular workday could include patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job, and you will receive full support from our IT Department and your assigned Account Supervisor. Your other responsibilities may include but are not limited to:

• Ensure precise and confidential management of patient records.
• Assist in scheduling and confirming appointments, surgeries, and procedures with efficiency.
• Act as a key communicator between patients, their families, and medical staff, ensuring seamless coordination.
• Handle prescription orders, ensuring timely processing and delivery to patients.
• Provide essential administrative support, including managing correspondence, billing, and verifying insurance information.
• Facilitate telehealth sessions, enhancing communication between patients and healthcare providers.
• Stay current with medical terminology, healthcare practices, and industry standards to ensure top-notch service.

What You’ll Need to Succeed:

• Graduate of BS in Nursing or other Allied Health course (Registered or Underboard).
• Extensive experience in the BPO setting (healthcare account) and hospital/clinical setup is highly preferred.
• Proficient in English communication (both written and spoken).
• Willing and able to work fixed night shifts

What Makes You Awesome:

• Stellar English communication skills (both written and spoken).
• You’re proactive and confident in addressing issues, ensuring nothing slips through the cracks.
• Quick on your feet and love learning new things.
• Tech-savvy and comfortable navigating computers like a pro.
• Your eye for detail is sharp—nothing gets past you!

Virtual Medical Assistant (Allied Health)

As a Virtual Medical Assistant (VMA), you support US-based doctors, nurses, or other healthcare professionals in their clinical practice. You provide various frontline patient services and/or back-office tasks while also providing administrative support to the client’s operations when needed.

You work closely with your client doctor, their patients, and their on-site clinic staff. A regular workday could include patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job, and you will receive full support from our IT Department and your assigned Account Supervisor.

Virtual Medical Assistant (USRN)

We are seeking a Virtual Medical Assistant with an active USRN license to provide exceptional support to our team of doctors. As a Virtual Medical Assistant, you will be responsible for patient communications, updating medical records, managing appointments, handling administrative tasks, and ensuring patient confidentiality.

Responsibilities:

• Communicate with patients via phone and email.
• Update medical and insurance information.
• Manage patient appointments and scheduling.
• Handle administrative tasks and documentation.
• Safeguard patient confidentiality.
• Assist with prescription refills and supply orders.
• Provide patient education and support.
• Complete required paperwork promptly.
• Maintain accurate task documentation.

Qualities:

• Good English communication skills (written and spoken)
• Proactive and adaptable, able to raise concerns to immediate supervisors
• Quick learner
• Tech-savvy
• Detail-oriented, with a keen eye for accuracy

Qualifications:

• Active US Registered Nurse (RN)
• Clinical experience with a focus on gastroenterology is preferred
• Familiarity with triaging processes
• Ability to work remotely and in a hybrid set-up, with a stable internet connection
• Willingness to work in a graveyard shift

Services Project Manager

Are you a natural problem-solver who thrives on creating meaningful connections? Do you love the challenge of keeping projects on track, even when things get tricky? As our Services Project Manager, you’ll be the glue that holds projects together, making sure our tailored solutions meet client needs while delivering an exceptional experience.

This isn’t just about checking boxes—it’s about being the go-to person clients and teams can count on. If you’re highly communicative, adaptable, resourceful, and driven to follow through no matter the hurdles, we want you on our team!

What You’ll Do:

• Drive Project Success: Develop and manage detailed project plans with clear goals, realistic timelines, and aligned resources. Keep projects on track, resolving roadblocks swiftly and effectively.
• Be the Client’s Point of Contact: Serve as the primary liaison for enterprise clients, ensuring their requirements are met and project goals are achieved. Focus on execution and delivery rather than client retention or upselling.
• Provide Clear Team Leadership: Guide project teams with clear instructions, foster collaboration, and ensure team members have the tools and direction needed to deliver results.
• Solve Problems Proactively: Anticipate risks, adapt plans as necessary, and secure the resources or expertise required to overcome obstacles.
• Deliver Tailored Solutions: Work with internal teams to implement client-specific solutions, ensuring high-quality results at every stage, from project kickoff to post-implementation support.

What You Bring:

• A bachelor’s degree in Business, Project Management, or a related field.
• 3-5 years of experience managing projects in a solutions-focused or client-service environment.
• Experience with project management tools and EMR systems is preferred, but a strong ability to learn quickly is just as important. A background in healthcare system operations is a plus, but if you’re new to it, we expect you to immerse yourself in the role and deepen your understanding of our services.

Services Project Manager

Are you a natural problem-solver who thrives on creating meaningful connections? Do you love the challenge of keeping projects on track, even when things get tricky? As our Services Project Manager, you’ll be the glue that holds projects together, making sure our tailored solutions meet client needs while delivering an exceptional experience.

This isn’t just about checking boxes—it’s about being the go-to person clients and teams can count on. If you’re highly communicative, adaptable, resourceful, and driven to follow through no matter the hurdles, we want you on our team!

What You’ll Do:

• Drive Project Success: Develop and manage detailed project plans with clear goals, realistic timelines, and aligned resources. Keep projects on track, resolving roadblocks swiftly and effectively.
• Be the Client’s Point of Contact: Serve as the primary liaison for enterprise clients, ensuring their requirements are met and project goals are achieved. Focus on execution and delivery rather than client retention or upselling.
• Provide Clear Team Leadership: Guide project teams with clear instructions, foster collaboration, and ensure team members have the tools and direction needed to deliver results.
• Solve Problems Proactively: Anticipate risks, adapt plans as necessary, and secure the resources or expertise required to overcome obstacles.
• Deliver Tailored Solutions: Work with internal teams to implement client-specific solutions, ensuring high-quality results at every stage, from project kickoff to post-implementation support.

What You Bring:

• A bachelor’s degree in Business, Project Management, or a related field.
• 3-5 years of experience managing projects in a solutions-focused or client-service environment.
• Experience with project management tools and EMR systems is preferred, but a strong ability to learn quickly is just as important. A background in healthcare system operations is a plus, but if you’re new to it, we expect you to immerse yourself in the role and deepen your understanding of our services.

HR Manager

The HR Manager will serve as a strategic partner in driving the company’s human resources initiatives. This role requires a proactive leader who can oversee HR policies, ensure compliance with labor laws, and drive talent management strategies. The HR Manager will be responsible for fostering a positive workplace culture, improving operational efficiency, and aligning HR programs with business objectives.

Key Responsibilities:

• Develop and implement human resources policies that align with business goals.
• Oversee HR initiatives, systems, and strategies to ensure compliance with employment laws and regulations.
• Manage staff onboarding, employee relations, and performance management.
• Design and direct training programs for employee development and engagement.
• Support strategic objectives by ensuring effective workforce planning and succession planning.
• Foster a culture of high performance and continuous improvement.
• Lead HR budgeting and business planning efforts.
• Ensure compliance with governance, risk management, and industry regulations.
• Function as a strategic business advisor to executives on key organizational matters.
• Oversee employee wellness programs and initiatives to enhance workplace satisfaction.
• Assess HR analytics and reporting to optimize decision-making and strategy.

Minimum Qualifications:

• Bachelor’s degree in Human Resources, Business, or a related field.
• At least 10 years of experience in human resources, with 3-5 years in managerial roles
• Proven experience managing HR teams, people, and project deliverables.
• Strong knowledge of employment laws, regulations, and HR best practices.
• Excellent problem-solving and decision-making skills.
• Proficiency in HR Management Systems and data-driven HR strategies.

Key Skills:

• Strategic thinking and organizational planning.
• Strong leadership and interpersonal skills.
• High ethical standards and professionalism.
• Ability to cultivate company culture and engagement.
• Expertise in workforce planning and talent management.

Workforce Liaison Officer

As a Workforce Liaison Officer, you organize the existing VMA workforce and fill the gaps caused by natural workforce changes such as promotion and resignation as well as client demand. You supervise the existing workforce who are yet to be client profiled. You also provide coaching and training where needed, supporting your staff’s individual capabilities and their professional growth.

Responsibilities: 

Workforce Allocation:

• Collaborate with concerned departments, especially Talent Acquisition and Sales, for allocating suitable VMAs according to client needs
• Update the workforce allocation tool regularly
• Provide requested reports to management and initiate the reporting process with special focus on topics such as workforce allocation and incident flagging

Workforce Management:

• Provide fair evaluations on staff as per request by the human resource management
• Monitor team member’s performance and provide disciplinary sanctions as guided by the company handbook, or escalate and provide recommendations to the human resource department
• Monitor attendance, absences, tardiness, application for leaves, and submit required documentations regularly or as needed 

Training:

• Provide support to staff members through mentoring, coaching, and training
• Collaborate with Learning & Training Department and Operations Department for forecasted VMA needs

Ad hoc:

• Plan and implement process improvements
• Other tasks as delegated by the direct supervisor or the management

Qualities:

• Excellent collaboration skills
• Excellent English communication skills (written and spoken)
• Excellent data management and processing skills
• Excellent interpersonal and conflict-resolution skills 
• Excellent organizational and planning skills
• Excellent judgment and decision-making skills 
• Proactive in process improvement and problem resolutions
• Proficient in Google Workspace

Qualifications: 

• Registered Nurse, Graduate of Nursing or Allied Health or other Management courses
• At least 1 year experience in a mentorship or leadership role in multiple EMR systems and virtual platforms.
• Soft Skills: Strong adaptability, problem-solving skills, and a client-focused approach.

Sales Associate

We’re looking for someone who’s outgoing, adaptable, and curious, with a passion for engaging with people from all walks of life. You should be a self-starter, eager to learn our sales process and committed to growing within the role. Flexibility is key, as you’ll need to be available to travel on short notice and adjust to the changing needs of the business. Strong communication skills are a must—you’ll be explaining ideas clearly and building genuine connections with others. Organizational skills are essential to juggle tasks, manage leads, and keep records up to date. While B2B experience is a plus, it’s not required—what matters most is your attitude and willingness to learn.

What You’ll Do

• Build and nurture relationships with clients, understanding their needs and how we can help.
• Guide clients through their sales journey, ensuring smooth and productive interactions.
• Travel across the US for in-person meetings and to represent our company.
• Collaborate with sales and marketing to drive growth and identify new opportunities.
• Stay informed about market trends and competitor offerings to bring fresh insights.
• Drive sales efforts to meet goals and implement proven strategies.

What to Expect as a Sales Associate

• • KPI-driven success: You’ll have clear markers to track your progress, such as the number of client engagements, sales closed, and travel commitments met.
  • A fast-paced environment: No two days will look the same. You’ll need to be flexible, adaptable, and ready to embrace change.
  • Opportunities to shine: Your proactive approach, willingness to learn, and dedication to building relationships will set you apart and help you succeed.