Careers

Virtual Medical Assistant

US medical doctors need trained healthcare professionals to perform essential back-office tasks. You will work closely with your client doctor, their patients, and on-site clinic staff. You need to have a high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service. A regular workday includes patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job. With the ongoing pandemic, work-from-home setups are allowed. You will receive full support from our IT Department and your assigned Account Supervisor.

Virtual Medical Assistant – Associate

As a VMA Associate, you will support US-based doctors, nurses, and other healthcare professionals in their clinical practice. You will also provide various frontline patient services and/or back-office tasks while providing administrative support to the client’s operations when needed.

You will be working closely with your client doctor, their patients, and their on-site clinic staff. A regular workday could include patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job, and you will receive full support from our IT Department and your assigned Account Supervisor. Your other responsibilities may include but are not limited to:

• Ensure precise and confidential management of patient records.
• Assist in scheduling and confirming appointments, surgeries, and procedures with efficiency.
• Act as a key communicator between patients, their families, and medical staff, ensuring seamless coordination.
• Handle prescription orders, ensuring timely processing and delivery to patients.
• Provide essential administrative support, including managing correspondence, billing, and verifying insurance information.
• Facilitate telehealth sessions, enhancing communication between patients and healthcare providers.
• Stay current with medical terminology, healthcare practices, and industry standards to ensure top-notch service.

What You’ll Need to Succeed:

• Graduate of BS in Nursing or other Allied Health course (Registered or Underboard).
• Extensive experience in the BPO setting (healthcare account) and hospital/clinical setup is highly preferred.
• Proficient in English communication (both written and spoken).
• Willing and able to work fixed night shifts

What Makes You Awesome:

• Stellar English communication skills (both written and spoken).
• You’re proactive and confident in addressing issues, ensuring nothing slips through the cracks.
• Quick on your feet and love learning new things.
• Tech-savvy and comfortable navigating computers like a pro.
• Your eye for detail is sharp—nothing gets past you!

Virtual Medical Assistant (Allied Health)

As a Virtual Medical Assistant (VMA), you support US-based doctors, nurses, or other healthcare professionals in their clinical practice. You provide various frontline patient services and/or back-office tasks while also providing administrative support to the client’s operations when needed.

You work closely with your client doctor, their patients, and their on-site clinic staff. A regular workday could include patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job, and you will receive full support from our IT Department and your assigned Account Supervisor.

Virtual Medical Assistant (USRN)

We are seeking a Virtual Medical Assistant with an active USRN license to provide exceptional support to our team of doctors. As a Virtual Medical Assistant, you will be responsible for patient communications, updating medical records, managing appointments, handling administrative tasks, and ensuring patient confidentiality.

Responsibilities:

• Communicate with patients via phone and email.
• Update medical and insurance information.
• Manage patient appointments and scheduling.
• Handle administrative tasks and documentation.
• Safeguard patient confidentiality.
• Assist with prescription refills and supply orders.
• Provide patient education and support.
• Complete required paperwork promptly.
• Maintain accurate task documentation.

Qualities:

• Good English communication skills (written and spoken)
• Proactive and adaptable, able to raise concerns to immediate supervisors
• Quick learner
• Tech-savvy
• Detail-oriented, with a keen eye for accuracy

Qualifications:

• Active US Registered Nurse (RN)
• Clinical experience with a focus on gastroenterology is preferred
• Familiarity with triaging processes
• Ability to work remotely and in a hybrid set-up, with a stable internet connection
• Willingness to work in a graveyard shift

IT Specialist

As the IT SPECIALIST, you offer necessary IT support to both our employees and our US clients. You install and configure hardware, software, and networks according to needs while responding to service issues. As the dedicated IT specialist for your designated site, you ensure that all systems are running smoothly and collaborate with stakeholders and clients to support operations and our service delivery.

You also promote digital security and compliance for all staff and systems across the site. You need to proactively research and stay updated on latest developments on tools or systems that the company and clients use.

Responsibilities

• Oversee the IT infrastructure (hardware, software, and networks) across the site
• Respond and resolve service issues and requests with staff, internal stakeholders, and clients
• Support IT operations for your designated site and across the organization
• Stay updated on the latest developments and tools that the company and clients use
• Maintain the security of our systems and infrastructure

Qualities

• Capable in English communication (both written and spoken) for clients
• Excellent virtual collaboration skills and can work remotely
• Detail-oriented and able to diagnose problems
• Analytical and able to problem-solve
• Independent

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or equivalent
• At least 2 years experience in IT operations, preferably in a supervisory role

Sales Associate

We’re looking for someone who’s outgoing, adaptable, and curious, with a passion for engaging with people from all walks of life. You should be a self-starter, eager to learn our sales process and committed to growing within the role. Flexibility is key, as you’ll need to be available to travel on short notice and adjust to the changing needs of the business. Strong communication skills are a must—you’ll be explaining ideas clearly and building genuine connections with others. Organizational skills are essential to juggle tasks, manage leads, and keep records up to date. While B2B experience is a plus, it’s not required—what matters most is your attitude and willingness to learn.

What You’ll Do

• Build and nurture relationships with clients, understanding their needs and how we can help.
• Guide clients through their sales journey, ensuring smooth and productive interactions.
• Travel across the US for in-person meetings and to represent our company.
• Collaborate with sales and marketing to drive growth and identify new opportunities.
• Stay informed about market trends and competitor offerings to bring fresh insights.
• Drive sales efforts to meet goals and implement proven strategies.

What to Expect as a Sales Associate

• • KPI-driven success: You’ll have clear markers to track your progress, such as the number of client engagements, sales closed, and travel commitments met.
  • A fast-paced environment: No two days will look the same. You’ll need to be flexible, adaptable, and ready to embrace change.
  • Opportunities to shine: Your proactive approach, willingness to learn, and dedication to building relationships will set you apart and help you succeed.